Shipping policy
Effective as we open checkout — details below apply once orders ship.
Processing time: Orders are typically processed within 1–3 business days (excluding weekends and U.S. holidays). You will receive a confirmation email with tracking when the label is created.
Carriers: We ship via major U.S. carriers (e.g., USPS, UPS, or FedEx). The carrier for your order will be shown in your tracking email.
Domestic delivery: Most U.S. orders arrive within 3–7 business days after shipment, depending on your location and carrier performance.
International: When international shipping is available, delivery times, duties, and taxes will be disclosed at checkout. Recipients are responsible for import duties where applicable.
Free shipping: Any free-shipping threshold or promotions will be advertised on the site and at checkout before you pay.
Issues: If a package is lost or damaged in transit, contact us at contact@risingwellness.com with your order number and we will help coordinate with the carrier.