Return & refund policy
Applies to qualifying purchases once our store is live.
Return window: If you are not satisfied with a qualifying product, you may request a return within 30 days of delivery, unless a different period is stated on the product page at purchase.
Condition: Items should be returned in original packaging when possible, unused or as otherwise stated for supplements (safety seals must be intact where applicable).
How to start: Email contact@risingwellness.com with your order number and reason for the return. We will provide return instructions and an RMA if required.
Refunds: After we receive and inspect the return, approved refunds are issued to the original payment method within approximately 5–10 business days, depending on your bank or card issuer.
Exchanges: Where inventory allows, we may offer an exchange instead of a refund—ask our team when you contact us.
Non-returnable items: Final sale, gift cards, or items marked non-returnable at checkout may not be eligible—those terms will be clear before purchase.